Images: I Cannot Upload Pictures
IPDb Support ES
Last Update hace 4 meses
Sometimes, you may find that images cannot be uploaded. There may be various reasons for this.
Below are the most common ones:
1. Slow Internet / WI-FI connection
When the internet or WI-FI connection is not very strong, it may impact your ability to upload images as, depending, on the image size, they require a decent upload capability. This may be due to the weather, the overall load on your service at certain times of the day, provider maintenance, etc.
Try again a bit later when the connection has improved
2. The App needs to be closed & restarted
If the App has been left open for a lengthy period, of time; (days, for example), without having been closed/swiped off the screen, it could be that it has gone stale and is struggling to accept new information.
Try to close down the app/swipe it off your screen. Then restart and check if the problem continues to persist
3. The phone/computer needs a reboot
If your phone or computer hasn't been restarted for a while, you may have many processes running in the background. These all require, processing resources and may prevent the IPDb app from working properly.
Try to shut down your phone or laptop completely. Wait for about 5 minutes or so, then start back up. It could be as simple as that :-)
4. Internet browser cache is full/needs to be cleared
Whenever you load websites or do searches, these are logged and "cached" in your browser so that the next time you access the same website or app, it won't take you as long to load everything.
Over time, however, this "cache" can become quite big, resulting in many browser services slowing down or not loading at all... This may, possibly end up showing you a blank screen with a sad face icon

By clearing your browser cache it may resolve the issue, as it will start your browser with a clean slate.
Clearing a browser cache is different for each browser or device, so you may need to Google what needs to be done for your specific situation.